{"version":"1.0","provider_name":"SnapSurveys","provider_url":"https:\/\/www.snapsurveys.com\/support-snapxmp","author_name":"Sharon Borg","author_url":"https:\/\/www.snapsurveys.com\/support-snapxmp\/author\/sborg\/","title":"Gap Analysis: Compare results from satisfaction and importance questions | SnapSurveys","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"n0JakPWcLj\"><a href=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/snapxmp\/gap-analysis-compare-satisfaction-importance-questions\/\">Gap Analysis: Compare results from satisfaction and importance questions<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/snapxmp\/gap-analysis-compare-satisfaction-importance-questions\/embed\/#?secret=n0JakPWcLj\" width=\"600\" height=\"338\" title=\"&#8220;Gap Analysis: Compare results from satisfaction and importance questions&#8221; &#8212; SnapSurveys\" data-secret=\"n0JakPWcLj\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","description":"What is gap analysis? Gap analysis shows the difference between how important attributes or services are to your respondents and how satisfied they are with those attributes or services. It is a useful way of comparing the results from your satisfaction and importance questions and can be used as a tool for interpretation. By comparing [&hellip;]","thumbnail_url":"https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/05\/ws16-f1-gif.gif"}