{"id":6075,"date":"2021-07-01T14:52:09","date_gmt":"2021-07-01T13:52:09","guid":{"rendered":"https:\/\/www.snapsurveys.com\/support-snapxmp\/?post_type=epkb_post_type_1&#038;p=6075"},"modified":"2023-10-05T14:27:39","modified_gmt":"2023-10-05T13:27:39","slug":"setting-up-email-alerts","status":"publish","type":"epkb_post_type_1","link":"https:\/\/www.snapsurveys.com\/support-snapxmp\/snapxmp\/setting-up-email-alerts\/","title":{"rendered":"Setting up email alerts"},"content":{"rendered":"\n<p>   Snap XMP Desktop allows you to set up email alerts when a participant\u2019s response meets a condition while completing the survey. An email alert is an email that is sent to a specific email address if a particular answer is selected. <\/p>\n\n\n\n<p>\n  You can use alerts to:\n<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n    notify specific people or departments depending on survey results.\n  <\/li>\n\n\n\n<li>\n    send a specific email depending on various conditions (for example, the age of the participant or where they live).\n  <\/li>\n<\/ul>\n\n\n\n<p>\n  You can:\n<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n    include data from the survey in the email.\n  <\/li>\n\n\n\n<li>\n    send the email to an address that was given as a response.\n  <\/li>\n<\/ul>\n\n\n\n<p>\n  For example, if someone expresses an interest in buying a new car, you could send an email to a salesperson, or if someone is not satisfied with the food, you could send an email to the chef.\n<\/p>\n\n\n\n<p>   The emails are sent when the response is submitted. <\/p>\n\n\n\n<p><a id=\"post-6075-o28231\"><\/a>   You can set up email alerts using using the&nbsp;<strong>Alerts&nbsp;<\/strong>option in the&nbsp;<strong>Questionnaire Properties<\/strong>. For each email that you choose to send you can set up: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n    The address that you are sending it to\n  <\/li>\n\n\n\n<li>\n    The text of the email (which can include the participant\u2019s previous answers to questions)\n  <\/li>\n\n\n\n<li>     The conditions that trigger an email alert. (Conditions use \u201cif\u201d statements, in the same way as in routing and filtering.)   <\/li>\n<\/ul>\n\n\n\n<p>\n  You can send emails in plain text or in HTML format. HTML emails allow you to set the text to be bold, italic or underlined. You can also insert HTML codes directly into your email.\n<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Creating a new alert <\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\n  In the&nbsp;<strong>Questionnaire&nbsp;<\/strong>window, click Questionnaire Properties\n  <img decoding=\"async\" width=\"26\" height=\"26\" src=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/questionnairepropsicon-png.png\" class=\"wp-image-6076\" alt=\"QuestionnairePropsIcon.png\">\n  . This opens the&nbsp;<strong>Questionnaire Properties<\/strong>&nbsp;dialog.\n<\/li>\n\n\n\n<li>\n  Select&nbsp;<strong>Alerts&nbsp;<\/strong>in the Section panel to display the&nbsp;email alerts.\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"409\" height=\"303\" src=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/qp-createalert1-png.png\" alt=\"QP-CreateAlert1.PNG\" class=\"wp-image-6077\" srcset=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/qp-createalert1-png.png 409w, https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/qp-createalert1-png-300x222.png 300w\" sizes=\"(max-width: 409px) 100vw, 409px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\">\n<li>\n  Click&nbsp;<strong>New<\/strong>&nbsp;to create a new alert. This opens the Email Alert dialog.\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"475\" height=\"446\" src=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/qp-createalert2-png.png\" alt=\"QP-CreateAlert2.PNG\" class=\"wp-image-6078\" srcset=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/qp-createalert2-png.png 475w, https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/qp-createalert2-png-300x282.png 300w\" sizes=\"(max-width: 475px) 100vw, 475px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Creating the alert email<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>   In <strong>Condition<\/strong>, enter the criteria triggers an email to be sent. If you do not include a condition, the email will always be sent. <\/li>\n\n\n\n<li>\n  Clear the&nbsp;<strong>Enabled<\/strong>&nbsp;checkbox if you wish to disable the alert.\n<\/li>\n\n\n\n<li>\n  Select the&nbsp;<strong>use HTML<\/strong>&nbsp;box to use HTML formatting, including font type, style and colour, or any HTML code.\n<\/li>\n\n\n\n<li>   In <strong>To<\/strong>, enter the address of the person who will receive the email. If you wish to send to multiple recipients, separate each email address with a semi-colon. You can also use the&nbsp;<strong>Insert&nbsp;<\/strong>button to insert an email address variable from the questionnaire, allowing the alert to dynamically populate the email address) using text substitution. In this way, the respondent could receive an email alert confirming their response submission. The field will show the variable in curly brackets {}. <\/li>\n\n\n\n<li>   In <strong>From name:<\/strong> enter the sender name for the email. <\/li>\n\n\n\n<li>\n  In <strong>Subject<\/strong>, enter the subject of your email in the&nbsp;<strong>Subject&nbsp;<\/strong>field.\n<\/li>\n\n\n\n<li>   Enter the content of the email. You can use the&nbsp;<strong>Insert&nbsp;<\/strong>button to insert variable fields from the questionnaire (for example, the date, site, etc) in the email body as well as the&nbsp;<strong>To, From name<\/strong>&nbsp;and&nbsp;<strong>Subject<\/strong>&nbsp;fields. If you insert the answer for a coded question it will display the appropriate answer label. The variable field has curly brackets {} to show that it is a variable. <\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"475\" height=\"446\" src=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/qp-createalert3-png.png\" alt=\"QP-CreateAlert3.PNG\" class=\"wp-image-6079\" srcset=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/qp-createalert3-png.png 475w, https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/qp-createalert3-png-300x282.png 300w\" sizes=\"(max-width: 475px) 100vw, 475px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"8\">\n<li>   Click<strong>&nbsp;OK<\/strong>&nbsp;to save your settings. The alert is added to the list of alerts <\/li>\n<\/ol>\n\n\n\n<p>   You will need to publish your questionnaire for the email alerts to become active, when the email will be sent each time a response is submitted that meets the condition for the alert. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Editing and deleting existing alerts <\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>   In the&nbsp;<strong>Questionnaire&nbsp;<\/strong>window, click <strong>Questionnaire Properties<\/strong>   <img loading=\"lazy\" decoding=\"async\" width=\"26\" height=\"26\" src=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/questionnairepropsicon-png-1.png\" class=\"wp-image-6080\" alt=\"QuestionnairePropsIcon.png\">  . This opens the&nbsp;Questionnaire Properties&nbsp;dialog. <\/li>\n\n\n\n<li>   Select&nbsp;<strong>Alerts&nbsp;<\/strong>in the <strong>Section<\/strong> panel to display the&nbsp;email alerts. <\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"409\" height=\"303\" src=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/qp-createalert4-png.png\" alt=\"QP-CreateAlert4.PNG\" class=\"wp-image-6081\" srcset=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/qp-createalert4-png.png 409w, https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/qp-createalert4-png-300x222.png 300w\" sizes=\"(max-width: 409px) 100vw, 409px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\">\n<li>\n  Select the alert you wish to change.\n<\/li>\n\n\n\n<li>There are three actions available:\n<ul class=\"wp-block-list\">\n<li>\n      Click <strong>Edit <\/strong>to modify the email alert.\n    <\/li>\n\n\n\n<li>\n      Click <strong>Clone<\/strong> to create a copy of the email alert.\n    <\/li>\n\n\n\n<li>\n      Click <strong>Delete<\/strong> to delete the email alert.\n    <\/li>\n<\/ul>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Snap XMP Desktop allows you to set up email alerts when a participant\u2019s response meets a condition while completing the survey. An email alert is an email that is sent to a specific email address if a particular answer is selected. You can use alerts to: You can: For example, if someone expresses an interest [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"epkb_post_type_1_category":[40],"epkb_post_type_1_tag":[],"class_list":["post-6075","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-publish-distribute"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Setting up email alerts | SnapSurveys<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/snapxmp\/setting-up-email-alerts\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Setting up email alerts | SnapSurveys\" \/>\n<meta property=\"og:description\" content=\"Snap XMP Desktop allows you to set up email alerts when a participant\u2019s response meets a condition while completing the survey. An email alert is an email that is sent to a specific email address if a particular answer is selected. You can use alerts to: You can: For example, if someone expresses an interest [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/snapxmp\/setting-up-email-alerts\/\" \/>\n<meta property=\"og:site_name\" content=\"SnapSurveys\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/snapsurveys\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-05T13:27:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.snapsurveys.com\/support-snapxmp\/wp-content\/uploads\/2021\/07\/questionnairepropsicon-png.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@snapsurveys\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" 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