{"id":45,"date":"2012-06-20T15:57:33","date_gmt":"2012-06-20T15:57:33","guid":{"rendered":"http:\/\/www.snapsurveys.com\/?page_id=45"},"modified":"2024-11-15T11:12:47","modified_gmt":"2024-11-15T11:12:47","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/","title":{"rendered":"HelpDesk"},"content":{"rendered":"\n<p>Get technical help with your survey from our team of friendly Snap experts. Every new Snap Survey Software customer receives 12 months of telephone and email support, online resources, including: guides, worksheets, and videos, as well as free software upgrades.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">US and Canada<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Service available 9:00 am to 5:00 pm (ET) Monday through Thursday, 9:00 am to 4:00 pm (ET) on Fridays.<\/li>\n\n\n\n<li>Call: 603-610-8750<\/li>\n\n\n\n<li>Email:\u00a0<a href=\"mailto:techsupport@snapsurveys.com\">techsupport@snapsurveys.com<\/a><\/li>\n\n\n\n<li>Live chat when logged into Snap XMP Online<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">UK and rest of world<\/h3>\n\n\n\n<div class=\"warning-box uk-only hide\"><strong>Notice:<\/strong> We are currently experiencing technical difficulties with our phone lines. Please use the support email until further notice.<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Service available 9:00 am to 5:00 pm (UK Time) Monday to Thursday, 9:00 am to 4:30 pm (UK Time) on Fridays.<\/li>\n\n\n\n<li>Call:&nbsp;+44 1454 280828<\/li>\n\n\n\n<li>Email:\u00a0<a href=\"mailto:support@snapsurveys.com\">support@snapsurveys.com<\/a><\/li>\n\n\n\n<li>Live chat when logged into Snap XMP Online<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p><a class=\"ninja_pages_read_more\"  href=\"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/\"><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":21,"menu_order":26,"comment_status":"closed","ping_status":"closed","template":"page-templates\/banner-page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":{"0":"post-45","1":"page","2":"type-page","3":"status-publish","5":"search_category-site","6":"search_category-support-hub"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HelpDesk | SnapSurveys<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HelpDesk | SnapSurveys\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/\" \/>\n<meta property=\"og:site_name\" content=\"SnapSurveys\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SnapSurveys\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-15T11:12:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.snapsurveys.com\/wp-content\/uploads\/2025\/04\/snap-surveys-branding-2025.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"802\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@snapsurveys\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/\",\"url\":\"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/\",\"name\":\"HelpDesk | SnapSurveys\",\"isPartOf\":{\"@id\":\"https:\/\/www.snapsurveys.com\/#website\"},\"datePublished\":\"2012-06-20T15:57:33+00:00\",\"dateModified\":\"2024-11-15T11:12:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.snapsurveys.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resources\",\"item\":\"https:\/\/www.snapsurveys.com\/resources\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"HelpDesk\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.snapsurveys.com\/#website\",\"url\":\"https:\/\/www.snapsurveys.com\/\",\"name\":\"SnapSurveys\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.snapsurveys.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.snapsurveys.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.snapsurveys.com\/#organization\",\"name\":\"Snap Surveys\",\"url\":\"https:\/\/www.snapsurveys.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.snapsurveys.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.snapsurveys.com\/wp-content\/uploads\/2024\/03\/snap-surveys-logo-fc-1.svg\",\"contentUrl\":\"https:\/\/www.snapsurveys.com\/wp-content\/uploads\/2024\/03\/snap-surveys-logo-fc-1.svg\",\"width\":867,\"height\":159,\"caption\":\"Snap Surveys\"},\"image\":{\"@id\":\"https:\/\/www.snapsurveys.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/SnapSurveys\",\"https:\/\/x.com\/snapsurveys\",\"https:\/\/www.linkedin.com\/company\/snapsurveys\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"HelpDesk | SnapSurveys","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/","og_locale":"en_GB","og_type":"article","og_title":"HelpDesk | SnapSurveys","og_url":"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/","og_site_name":"SnapSurveys","article_publisher":"https:\/\/www.facebook.com\/SnapSurveys","article_modified_time":"2024-11-15T11:12:47+00:00","og_image":[{"width":1200,"height":802,"url":"https:\/\/www.snapsurveys.com\/wp-content\/uploads\/2025\/04\/snap-surveys-branding-2025.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_site":"@snapsurveys","twitter_misc":{"Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/","url":"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/","name":"HelpDesk | SnapSurveys","isPartOf":{"@id":"https:\/\/www.snapsurveys.com\/#website"},"datePublished":"2012-06-20T15:57:33+00:00","dateModified":"2024-11-15T11:12:47+00:00","breadcrumb":{"@id":"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.snapsurveys.com\/resources\/helpdesk\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.snapsurveys.com\/resources\/helpdesk\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.snapsurveys.com\/"},{"@type":"ListItem","position":2,"name":"Resources","item":"https:\/\/www.snapsurveys.com\/resources\/"},{"@type":"ListItem","position":3,"name":"HelpDesk"}]},{"@type":"WebSite","@id":"https:\/\/www.snapsurveys.com\/#website","url":"https:\/\/www.snapsurveys.com\/","name":"SnapSurveys","description":"","publisher":{"@id":"https:\/\/www.snapsurveys.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.snapsurveys.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.snapsurveys.com\/#organization","name":"Snap Surveys","url":"https:\/\/www.snapsurveys.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.snapsurveys.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.snapsurveys.com\/wp-content\/uploads\/2024\/03\/snap-surveys-logo-fc-1.svg","contentUrl":"https:\/\/www.snapsurveys.com\/wp-content\/uploads\/2024\/03\/snap-surveys-logo-fc-1.svg","width":867,"height":159,"caption":"Snap Surveys"},"image":{"@id":"https:\/\/www.snapsurveys.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SnapSurveys","https:\/\/x.com\/snapsurveys","https:\/\/www.linkedin.com\/company\/snapsurveys"]}]}},"_links":{"self":[{"href":"https:\/\/www.snapsurveys.com\/wp-json\/wp\/v2\/pages\/45","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.snapsurveys.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.snapsurveys.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.snapsurveys.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.snapsurveys.com\/wp-json\/wp\/v2\/comments?post=45"}],"version-history":[{"count":10,"href":"https:\/\/www.snapsurveys.com\/wp-json\/wp\/v2\/pages\/45\/revisions"}],"predecessor-version":[{"id":39653,"href":"https:\/\/www.snapsurveys.com\/wp-json\/wp\/v2\/pages\/45\/revisions\/39653"}],"up":[{"embeddable":true,"href":"https:\/\/www.snapsurveys.com\/wp-json\/wp\/v2\/pages\/21"}],"wp:attachment":[{"href":"https:\/\/www.snapsurveys.com\/wp-json\/wp\/v2\/media?parent=45"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}