We are independent survey experts with over 40 years experience in survey software design and technical development for market research. We pride ourselves on our friendly and personal service. Pick up the phone and speak to one of the team today.<\/p>\n\n\n\n
Call on +44 (0)20 7747 8900 or email us<\/a>.<\/p>\n\n\n\n\n\n\n\n View our Company overview here.<\/a><\/p>\n\n\n\n Our core product is Snap XMP, powerful and flexible survey software<\/a>. If you need something a little out of the ordinary, we can design and develop a custom feedback solutions – from data management improvements, to completely automated feedback systems. We also have an in-house team of research experts<\/a> who can help you with any aspect of your survey project \u2013 from survey design and data collection, to analysis and reporting.<\/p>\n\n\n\n Snap Surveys has offices in Bristol, UK and Portsmouth, NH, US. See our full contact details<\/a>.<\/p>\n\n\n\n Snap Surveys is widely used by private and public-sector organisations. Because Snap Surveys can be personalised with database information, we have a particularly strong client base in Government, health, and education sectors and other industries where you already know a little about your survey participants.<\/p>\n\n\n\n After 40 years of development, Snap Surveys software has evolved to become a very advanced and powerful survey software package. Key features include:<\/p>\n\n\n\n Find out more about Snap Surveys software here.<\/a><\/p>\n\n\n\n Both. Snap Surveys provides desktop software for creating and designing surveys, which works with Snap XMP \u2013 a cloud-based system used to create, design, publish and manage online surveys. The desktop software also allows you to create in-depth analyses and reports, as well as store your data locally on your machine.<\/p>\n\n\n\n Snap Surveys also has a mobile app, Snap Offline Interviewer<\/a>, for conducting surveys in the field, without the need for a reliable internet connection.<\/p>\n\n\n\n Yes, surveys can adapt to the screen size of the device on which they are being viewed. You can also present specific content depending on the screen size of the device being used to view the survey, and analyse results by the same criteria. Find out more about online surveys here<\/a>.<\/p>\n\n\n\n Yes, we have a wide range of example surveys<\/a> showcasing the capabilities of Snap Surveys software.<\/p>\n\n\n\n Yes, you can use our Snap Offline Interviewer app to collect replies anytime, anywhere <\/a>using tablets, smartphones, and kiosks. Surveys and data are automatically synced when a connection becomes available.<\/p>\n\n\n\n Snap Surveys does not provide a Mac client. However, many Snap Surveys users who have Macs use third party Windows emulators like Parallels, to take advantage of the powerful Snap XMP survey design and analysis software. Questionnaires can also be created in your browser using Snap XMP Online.<\/p>\n\n\n\n The software offers clickable image maps and sliders or you can build your own. You can also include video and audio media files.<\/p>\n\n\n\n Yes, you can set up a two-way database link with Snap Surveys software.<\/p>\n\n\n\n You can personalise your surveys with information you already hold such as unique ID, name, or gender. And, because the link works both ways, you can automatically update your database with new or changed information \u2013 ready to use in your next survey.<\/p>\n\n\n\n Yes, you can import and export data via Triple-S, SPSS SAV, CSV, TSV, ODBC connection or via our API.<\/p>\n\n\n\n Snap Surveys has the facility to scan in paper questionnaires created in other software. Surveys need to adhere to certain guidelines to be compatible \u2013 please contact us directly to discuss scanning non-Snap Surveys questionnaires.<\/p>\n\n\n\n Snap Surveys standard URL for online questionnaires are:<\/p>\n\n\n\n Microsoft Azure – https:\/\/online2.snapsurveys.com\/YourUniqueSurveyName<\/em><\/strong> It\u2019s possible to set up a Custom URL, which allows you to add your organisation\u2019s name to the URL, and edit the final part of each URL before you publish a survey. For example:<\/p>\n\n\nhttps:\/\/YourOrganisationName.welcomesyourfeedback.net\/YourSurveyName<\/strong>\n\n\n\n\n\n\n Yes, you can give your clients and colleagues 24\/7 access to real time<\/a> and personalised survey results. You can set permissions to view specific analyses and reports, and create new analyses on the fly.<\/p>\n\n\n\n Snap Surveys has very powerful analysis capabilities to help you refine, simplify and categorise your data<\/a>. You can cross analyse one question against any number of other questions, create, pie charts, bar charts, frequency tables, statistical analysis and summaries. You can present results using any of the supplied analysis templates, and generate multiple personalised variations of your report<\/a>, tailored to each individual reader.<\/p>\n\n\n\n Yes, with Snap Surveys you can add internal, external or historical benchmarking data.<\/p>\n\n\n\n Yes, you can create questions which are used just for analysis. This includes combining existing questions to create new ones. These can then be used to create further analysis.<\/p>\n\n\n\n Yes, Snap Surveys\u2019 email alerts can be set up to notify you of positive\/negative feedback. Instant email notifications can be triggered when a specific reply is given, and the email message can include survey data plus information from your database such as name, or contact details.<\/p>\n\n\n\n Yes, Snap Surveys\u2019 Smart Reports allow you to quickly produce multiple and complex report variations, which can be customised and tailored to the perspectives of different recipients.<\/p>\n\n\n\n Yes, you can include logos and images in your Snaps Surveys reports.<\/p>\n\n\n\n We have always taken data protection and the security of all of data (whether personal or not) very seriously. Since 2013 we have been certified to ISO 27001, the international standard for best practice for information security management systems. We prepared for GDPR by building on our ISO and Data Protection Act compliance frameworks – Read more about Snap Surveys and the GDPR here<\/a>.<\/p>\n\n\n\n\n\n\n Snap Surveys software is able to produce questionnaires which are compliant with the latest Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA. They can also be compliant with many of the checkpoints at level AAA. Find Snap Surveys’ accessibility page here<\/a>.<\/p>\n\n\n\n Snap Surveys is certified for ISO27001 \u2013 one of the highest possible standards for information privacy and security. Survey data is fully encrypted, both on the server and in transit, so you can be sure your data is safe with us. For more information view our security accessibility and professional outline<\/a>.<\/p>\n\n\n\n\n\n\n\n We are also Cyber Essentials Plus certified – which is a UK government-backed cybersecurity certification that provides organisations with a higher level of assurance regarding their cybersecurity controls through a technical audit.<\/p>\n\n\n\n For added peace of our mind, we are also rated ‘A’ by Security Scorecard.<\/p>\n\n\n\n As an alternative to our cloud subscription service, you can run our survey management system on your own servers, giving you complete control. Find out more about hosting Snap XMP in-house<\/a>.<\/p>\n\n\n\n Every Snap Surveys software customer has a subscription agreement, which includes free telephone and email support, as well as free software upgrades. For more information, view our Helpdesk service level agreement (SLA)<\/a>.<\/p>\n\n\n\n We have worksheets, video guides and interactive tutorials to help you explore the potential of Snap Surveys software. <\/p>\n\n\n\n Find out more in the Support Hub<\/a>.<\/p>\n\n\n\n You can also arrange training<\/a> with our Snap Surveys experts. <\/p>\n\n\n\n Snap Surveys can be configured to install updates automatically, or you can prompt an update manually. If you\u2019re not sure how to update, a member of our support team can talk you through the process. You will need admin rights on your PC to update.<\/p>\n\n\n\n Visit the release notes<\/a> or call us now on 01454 280828.\n\n\n\n Yes, we offer \n\n\n\nfor users of any ability. Book a face-to-face training course, or arrange a one-to-one online consultancy, charged by the hour \u2013 perfect for exploring Snap Surveys’ more advanced features.<\/p>\n\n\n\n Snap Surveys software pricing can be tailored to suit you and your survey project \u2013 find more details about our pricing here<\/a>, or get in touch with the sales team to discuss your requirements.<\/p>\n\n\nCall Sales on +44 (0)20 7747 8900 or email us<\/a>. \n\n\n\n\n\n\nWhat products and services do Snap Surveys offer?<\/h3>\n\n\n\n
Where are your offices?<\/h3>\n\n\n\n
Who are your customers?<\/h3>\n\n\n\n
About Snap Surveys software<\/h2>\n\n\n\n
What are the main features of Snap Surveys software?<\/h3>\n\n\n\n
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Is Snap Surveys an online cloud-based application or desktop software?<\/h3>\n\n\n\n
Will surveys be easy to complete on any device, even smartphones?<\/h3>\n\n\n\n
Do you have example surveys?<\/h3>\n\n\n\n
Can I conduct mobile interviews without an internet connection?<\/h3>\n\n\n\n
Does Snap Surveys have a Mac client?<\/h3>\n\n\n\n
Questionnaire design<\/h2>\n\n\n\n
Can I add visual and interactive questions?<\/h3>\n\n\n\n
Can I link my survey to a database?<\/h3>\n\n\n\n
Can I import\/export my data from other packages?<\/h3>\n\n\n\n
Can I scan in a paper questionnaire that has been designed outside of Snap Surveys?<\/h3>\n\n\n\n
What are your URL options?<\/h3>\n\n\n\n
ANS Group- https:\/\/online1.snapsurveys.com\/YourUniqueSurveyName<\/em><\/strong><\/p>\n\n\n\nReporting and analysis<\/h2>\n\n\n\n
Can I share my survey data with others?<\/h3>\n\n\n\n
What types of reporting options does Snap Surveys offer?<\/h3>\n\n\n\n
Can I add my own benchmarking data?<\/h3>\n\n\n\n
Can I group my results together?<\/h3>\n\n\n\n
Can Snap Surveys alert me if I receive positive\/negative feedback?<\/h3>\n\n\n\n
Can I customise my reports?<\/h3>\n\n\n\n
Can I brand my reports?<\/h3>\n\n\n\n
Data security and accessibility<\/h2>\n\n\n\n
How are Snap Surveys ensuring GDPR compliance?<\/h3>\n\n\n\n
Does Snap Surveys produce online surveys which are accessible and W3C compliant?<\/h3>\n\n\n\n
How secure is my survey and data?<\/h3>\n\n\n\n
My IT dept want to be able to store data locally. Can you do that?<\/h3>\n\n\n\n
Support and resources<\/h2>\n\n\n\n
What support do I get when I buy Snap Surveys software?<\/h3>\n\n\n\n
What resources do you have for users?<\/h3>\n\n\n\n
How do I update the software?<\/h3>\n\n\n\n
Do you offer training?<\/h3>\n\n\n\n
Pricing and billing<\/h2>\n\n\n\n
How much does Snap Surveys software cost?<\/h3>\n\n\n\n
Can I try the software before I buy?<\/h3>\n\n\n\n