{"id":1388,"date":"2012-07-18T08:35:26","date_gmt":"2012-07-18T08:35:26","guid":{"rendered":"http:\/\/www.snapsurveys.com\/?page_id=1388"},"modified":"2025-10-02T16:25:24","modified_gmt":"2025-10-02T15:25:24","slug":"key-features","status":"publish","type":"page","link":"https:\/\/www.snapsurveys.com\/survey-software\/key-features\/","title":{"rendered":"Complete features list"},"content":{"rendered":"\n

Create Dynamic, Engaging Surveys<\/h2>\n\n\n\n

Getting started<\/h3>\n\n\n\n
Use the templates provided and automatically create editions for PC, tablet, smartphone and paper<\/td><\/tr>
Select from the wide choice of question types<\/a> – drop down, drag and drop, carousels, grids, single response, multiple response, quantity, text, time, date, free-text and semantic scales<\/td><\/tr>
Access the question library and templates for predesigned layouts.<\/td><\/tr>
Create multilingual questionnaires<\/a><\/td><\/tr>
Use the Editor in Snap XMP Online to both create surveys from scratch and make changes on the move<\/td><\/tr>
Automatic synchronisation at all times between Snap XMP Online and Snap XMP Desktop<\/td><\/tr>
Collaborate<\/a> with colleagues by sharing both individual surveys and folders containing multiple surveys<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Add Visual questions<\/h3>\n\n\n\n
Answer sliders, including smiley sliders and quantity sliders<\/td><\/tr>
Drag and drop ranking and categorizing questions<\/td><\/tr>
Clickable images such as star ratings, UK and US regional maps<\/td><\/tr>
Carousel grid questions<\/td><\/tr>
Add multimedia<\/a> video or sound clips<\/td><\/tr>
Use a calendar input for date responses<\/td><\/tr>
Add a keypad for numeric and a keyboard for alphanumeric responses<\/td><\/tr>
Add a digital clock for time responses<\/td><\/tr>
See visual questions in more detail <\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Enhance the Response controls<\/h3>\n\n\n\n
Make questions optional or mandatory<\/td><\/tr>
Specify a minimum or maximum number of answers for multi-choice style questions<\/td><\/tr>
Specify character limit and character format for answers given to open ended questions<\/td><\/tr>
Rank items according to order of preference<\/td><\/tr>
Calculate values and store totals<\/td><\/tr>
Carry out Rating checks<\/strong><\/td><\/tr>
Reorder code labels into alphabetical sequence <\/td><\/tr>
Create custom format patterns to customize editing of data input<\/td><\/tr>
Use patterns to ensure data accuracy, e.g. for US ZIP codes and UK postcode, or for email addresses<\/td><\/tr>
Add exclusivity of answers for multiple response questions<\/td><\/tr>
Auto answer questions if masking leaves only one answer choice<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Add Question routing \/ Skip patterns<\/h3>\n\n\n\n
Skip to a subsequent question depending <\/em>on answer<\/td><\/tr>
Skip to a subsequent question regardless<\/em> of answer<\/td><\/tr>
Show routing instructions on the questionnaire<\/td><\/tr>
Conditionally show question\/text fields<\/td><\/tr>
See more on skip logic<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Randomize elements of the questionnaire<\/h3>\n\n\n\n
Randomly order answer codes<\/td><\/tr>
Randomly order questions in a grid, such as rating scale questions<\/td><\/tr>
Randomly order questions within a selected group of questions<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Mask individual Answers<\/h3>\n\n\n\n
Dynamically mask answer choices based on earlier replies given<\/td><\/tr>
Permanently mask answer choices (e.g. for \u201cNot Applicable\u201d in rating grid)<\/td><\/tr>
Auto answer questions if masking<\/a> leaves only one answer choice<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Text substitution \/ Piping<\/h3>\n\n\n\n
Feed answers given to single response questions<\/td><\/tr>
Feed answers given to multiple response questions<\/td><\/tr>
Feed answers given to open style questions<\/td><\/tr>
Feed answers into questions areas of a grid (rating\/matrix\/style)<\/td><\/tr>
See piping in more detail<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Add your own Branding and Design<\/h3>\n\n\n\n
Custom URLs<\/a><\/td><\/tr>
Custom HTML snippets<\/td><\/tr>
Customise warning and error messages<\/td><\/tr>
Use images in place of text for question and answer labels<\/td><\/tr>
Background images<\/td><\/tr>
Variety of formatting options (e.g. Custom colours on buttons)<\/td><\/tr>
Supports most image formats (e.g. JPEG, GIF, PNG, Bitmap)<\/td><\/tr>
See more on branded surveys<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Link to an External Database<\/h3>\n\n\n\n
Pre-populate the survey with known information, such as address, name or demographic info<\/td><\/tr>
Route questions based on information from a database<\/td><\/tr>
Automatically update your database with new or amended information<\/td><\/tr>
SQL and MS Access databases supported in addition to Excel files<\/td><\/tr>
Automatically display questionnaires in a participant\u2019s preferred language (or give the option to choose a language)<\/td><\/tr>
See more on integrations<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Share your questionnaire content<\/h3>\n\n\n\n
Drag and drop questions from other surveys<\/td><\/tr>
Build your own question libraries in any language<\/td><\/tr>
Export\/import question and answer text for easy translation<\/td><\/tr>
Clone existing surveys<\/td><\/tr>
Collaborate<\/a> with colleagues to share both surveys and folders<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Advanced Features in Questionnaire Design<\/h3>\n\n\n\n
Survey format automatically optimised for desktop PC, browser, tablet and smartphone<\/td><\/tr>
Drag-and-Drop facility to turn grid questions into a more interactive and engaging format<\/td><\/tr>
Incorporate calculations into a survey<\/a><\/td><\/tr>
Count the number of characters for open style questions<\/td><\/tr>
Specify a web page to go to after submitting<\/td><\/tr>
Participants can attach their own files such as a CV, a photo or a signature<\/td><\/tr>
Record audio responses to sections of a survey<\/td><\/tr>
Send email alerts<\/a>, triggered in the event of a specific reply or replies<\/td><\/tr>
Add page countdown timers, perfect for quizzes and timed tests <\/td><\/tr>
Create a WC3 accessible version<\/td><\/tr>
Add placeholder text<\/td><\/tr>
Place questions side by side with either a compound grid or inline questions<\/td><\/tr>
Tab controls for questionnaires<\/td><\/tr>
Automatically move to the next page when all questions are answered<\/td><\/tr>
Use transitions when moving between pages<\/td><\/tr>
Show visual effects on the answer box when a response is given<\/td><\/tr>
Include a quick exit button on surveys <\/td><\/tr>
Include a jump to the top of the survey button<\/td><\/tr>
Make headers and footers sticky<\/td><\/tr>
Add ALTCHA bot protection to prevent survey response abuse without tracking users<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Distribute Questionnaires and Collect Data<\/h2>\n\n\n\n

Preparation of paper surveys<\/h3>\n\n\n\n
Print paper questionnaires<\/a> in a range of layouts and sizes, including booklet<\/td><\/tr>
Preprint unique ID or reference numbers on individual questionnaires<\/td><\/tr>
Preprint address information to fit window envelopes<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Schedule the Interview Process<\/h3>\n\n\n\n
Prepare a Snap questionnaire ready for scanning<\/a> or mark up an External Questionnaire designed in  a word processing system<\/td><\/tr>
Automate interview start and finish dates<\/td><\/tr>
Schedule SMS or email invitations and reminders<\/td><\/tr>
Link to an external file of Participants<\/td><\/tr>
Personalise invite and reminder text with fields from an external database<\/td><\/tr>
Include a question from your survey in your email invitations<\/td><\/tr>
Send invite and reminder messages as plain text, HTML email or SMS text<\/td><\/tr>
Send with custom name to reflect your organization\u2019s branding<\/td><\/tr>
Include \u201cOpt out\u201d for invite and reminder message<\/td><\/tr>
Allocate secure participant logins (permitting single or multiple survey completions)<\/td><\/tr>
Specify unique survey list for individual mobile devices or interviewers<\/td><\/tr>
Monitor the Audit log for details of all changes<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Collect the replies – Online and offline<\/h3>\n\n\n\n
Collect responses from web based surveys as well as data captured for offline surveys<\/a> on tablets and smartphones<\/td><\/tr>
Save fully completed questionnaires as well as partial replies<\/td><\/tr>
Ability to review partial data<\/td><\/tr>
No limits on the amount of free-text collected<\/td><\/tr>
View responses in either Snap Online or Snap Desktop<\/td><\/tr>
Ability to attach documents and photos to completed surveys<\/td><\/tr>
Encrypt survey data on mobile devices and during transmission<\/td><\/tr>
Geolocation facility to record time, date and location coordinates for each interview<\/td><\/tr>
Pre-populate questions with data from an external database<\/td><\/tr>
Send responses from a survey into another survey<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Collect the replies \u2013 Scanning of paper questionnaires<\/h3>\n\n\n\n
Optical Mark Recognition (OMR) for tick box questions<\/td><\/tr>
Optical Character Recognition (OCR) for pre-printed character recognition<\/td><\/tr>
Intelligent Character Recognition (ICR) for hand written responses<\/td><\/tr>
Scans single and double sided paper surveys<\/td><\/tr>
Special paper is NOT required<\/td><\/tr>
Calibration and deskew capability<\/td><\/tr>
Automatic re-orientation of incorrectly scanned pages<\/td><\/tr>
Works with network-attached as well as PC-attached scanners<\/td><\/tr>
Preprinting of data from database on paper surveys is supported<\/td><\/tr>
Automatic recognition of multiple choice replies, numbers as well as written handprinted text<\/td><\/tr>
Automatic recognition of both altered and crossed-out replies<\/td><\/tr>
Automated reporting of case status (i.e. scanned, detected or cleaned)<\/td><\/tr>
Verify accuracy of data entry<\/td><\/tr>
View data entry statistics (e.g. accuracy, cases input per minute)<\/td><\/tr>
View interview statistics (e.g. time, duration)<\/td><\/tr>
Edit individual cases in Snap Desktop<\/td><\/tr>
Opt to spell-check free text responses<\/td><\/tr>
Produce Scanned Image Report of scanned free-text replies<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Advanced features in Data Collection<\/h3>\n\n\n\n
Generation of a QR code for each designed survey<\/td><\/tr>
Set up Group Questionnaires, where participants repeatedly complete the same questionnaire, but with a different subject each time (e.g. Course and Instructor evaluations or 360 surveys)<\/td><\/tr>
Add quota controls and screenouts<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Powerful Analysis and Intelligent Reporting<\/h2>\n\n\n\n

Analysis as Survey reports<\/h3>\n\n\n\n
Questionnaire Report – a top-level summary of results that\u2019s available for every survey<\/td><\/tr>
Summary Report – view the results in more detail – available for every survey<\/td><\/tr>
Summary Tables – view the results in tables, easily add a standard break – available for every survey<\/td><\/tr>
Summary Dashboard Report – dashboard style view of the summary report<\/td><\/tr>
Scanned Image Report \u2013 to present an exact image of all scanned free-text replies<\/td><\/tr>
Smart Reports<\/a> – create dynamic and repeatable Smart Reports, tailored specifically to the reader<\/td><\/tr>
See more on reporting<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Analysis as tables and charts<\/h3>\n\n\n\n
Create frequency tables<\/td><\/tr>
Create crosstab tables<\/td><\/tr>
Include multiple breaks in crosstab analyses<\/td><\/tr>
Include\/exclude missing values (e.g. \u2018No Reply\u2019) in percent calculations<\/td><\/tr>
Multiple chart styles, including bar, pie, line and radar – all fully customisable<\/td><\/tr>
Word Clouds to summarize text responses<\/td><\/tr>
Produce a printed list of text responses<\/td><\/tr>
Filter results to find out how different groups answered specific questions<\/td><\/tr>
Contextualised analysis to provide individual report to the unique perspective of the reader.<\/td><\/tr>
Reorder and simplify your data, e.g. combine \u2018Good\u2019 and \u2018Very good\u2019 responses in a rating scale in a single new category \u2013 \u2018Positive\u2019<\/td><\/tr>
Add weighted responses<\/td><\/tr>
Apply RIM weighting<\/td><\/tr>
Incorporate mean scoring<\/td><\/tr>
Overlay images with survey results, e.g. regional maps<\/td><\/tr>
Analyse by date \u2013 specify date periods, e.g. week, month, quarter, year or by day, day of the week, day of the month<\/td><\/tr>
Analyse by time \u2013 specify time periods, e.g. hour, minute, second<\/td><\/tr>
Analyse by format \u2013 e.g. multi-mode and multi-language versions<\/td><\/tr>
Show results in context \u2013 e.g. to compare satisfaction scores for one rated service against the combined results for all other rated services<\/td><\/tr>
Comparative and historical benchmarking in the form of tables and charts<\/td><\/tr>
See more on analysis tools<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Analysis with Statistical testing<\/h3>\n\n\n\n
Mean, Mode, and Median<\/td><\/tr>
Minimum, Maximum and Range<\/td><\/tr>
Quartiles<\/td><\/tr>
Gap analysis<\/td><\/tr>
Standard Deviation, Variance and Standard Error<\/td><\/tr>
Average absolute deviation to standard statistics<\/td><\/tr>
Sample standard deviation (N-1)<\/td><\/tr>
Sample variance<\/td><\/tr>
Factor analysis<\/td><\/tr>
Cluster analysis<\/td><\/tr>
Z test \/ T test \/ U test<\/td><\/tr>
Skewness and Kurtosis<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Smart Reporting<\/h3>\n\n\n\n
Automate the production of large scale reports for readers at all levels<\/td><\/tr>
Guaranteed accuracy for unlimited variations<\/td><\/tr>
Consistent branding, layout, and wording<\/td><\/tr>
Provide logins for clients and colleagues to monitor survey results online<\/td><\/tr>
Output reports as PDFs<\/td><\/tr>
Use context<\/a> to tailor reports or report batches for specific recipients<\/td><\/tr>
Apply data filters to one-off Smart Reports and report batches<\/td><\/tr>
Text and values from analyses inserted into report commentary<\/td><\/tr>
Identification of high and low performing service areas<\/td><\/tr>
Recommendations for improvements and action plans<\/td><\/tr>
Benchmarks for comparison to internal, external or historical data<\/td><\/tr>
Conditional inclusion of specific analyses, commentary or sections<\/td><\/tr>
See more on smart reporting<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Database links<\/h3>\n\n\n\n
Automatically import data from a database – including Excel spreadsheet, MS Access database, Triple-S, SPSS and SQL databases<\/td><\/tr>
Automatically import data from a Snap survey<\/td><\/tr>
Automatically export data to a database – including Excel spreadsheet, MS Access database, Triple-S, SPSS and SQL databases<\/td><\/tr>
Automatically export data to a Snap survey<\/td><\/tr>
Join multiple surveys that have the same participants but different questions<\/td><\/tr>
Automatically add respondents from one survey to the participants list of another survey<\/td><\/tr>
API \u2013 Get survey status, export responses, getting just the latest each time. Add, edit, delete participants<\/td><\/tr>
See more on integrations<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Share results with colleagues\/associates<\/h3>\n\n\n\n
Include results from paper surveys in online reports<\/td><\/tr>
Individual Online accounts with appropriate permissions to access surveys \/ analysis \/ reports<\/td><\/tr>
Publish results as HTML for online viewing<\/td><\/tr>
Copy and paste to Microsoft Office and other software packages<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Security<\/h3>\n\n\n\n
ISO 27001 Security certification<\/td><\/tr>
Cyber Essentials Plus certification<\/td><\/tr>
SSA16 certified data centres<\/td><\/tr>
US and UK based data centres<\/td><\/tr>
Secure, encrypted questionnaire and report delivery via https<\/td><\/tr>
All data encrypted at rest<\/td><\/tr>
Permanent malware scanning<\/td><\/tr>
Latest security updates applied<\/td><\/tr>
Daily vulnerability scans<\/td><\/tr>
Daily backups<\/td><\/tr>
Install the platform on your own server with the On-Premises edition<\/td><\/tr>
Multi-Factor Authentication (MFA) is available to provide an extra layer of security when signing in<\/td><\/tr>
See more on security<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Help and Support<\/h3>\n\n\n\n
HelpDesk<\/a> – UK, Europe, APAC, US and Canada<\/td><\/tr>
Training<\/a> – Tailored courses covering every aspect of the survey process<\/td><\/tr>
Resources<\/a> – Worksheets, Webinar, How-To Videos<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"

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