Getting Started with Snap XMP Online Archives | SnapSurveys Support documentation for Snap Surveys products Mon, 24 Nov 2025 15:13:17 +0000 en-GB hourly 1 https://wordpress.org/?v=6.8.3 https://www.snapsurveys.com/support-snapxmp/wp-content/uploads/2020/07/favicon-32x32-1.png Getting Started with Snap XMP Online Archives | SnapSurveys 32 32 Finding items https://www.snapsurveys.com/support-snapxmp/snapxmp/finding-items/ Mon, 24 Nov 2025 15:11:55 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=14944 Snap XMP Online provides a number of features that help you keep track of your work and search for items in your work. The Find section lets you: The Find section is available on the main Snap XMP Online page. Recent Items Recent items lets you view the items you have recently used. Shared by […]

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Snap XMP Online provides a number of features that help you keep track of your work and search for items in your work.

The Find section lets you:

  • view the items you have recently used
  • see the items that are shared by you
  • search for items available to you in Snap XMP Online

The Find section is available on the main Snap XMP Online page.

Recent Items

Recent items lets you view the items you have recently used.

  1. In the Find menu, click on Recent items. This lists the items, such as surveys and templates, that you have accessed recently. The items are in order of date and time accessed, with the most recent at the top.
  1. Click on the item in the Name column to open the Summary tab for that item.

Shared by you

Shared by you shows a list of the items, such as surveys and folders, that you have shared with other Snap XMP users.

  1. In the Find menu, click on Shared by you.
  2. In Shared with select a user or Anyone, if you want to see shares for all users that you shared items with. This shows a list of all the items you have shared with the selected user. You can order the items alphabetically by clicking on the column header.
  1. Click on the item in the Name column to open the Summary tab for that item.

If you have a large number of items, you can use the filter.

Choose the filter type, with options Contains and Starts with. Enter the text that you want to match in the column, then click Filter.

Search

Search lets you look for items available to you in Snap XMP Online.

  1. In the Find menu, click on Search.
  2. Enter the item name or part of the item name, then click Search. This shows a list of all the items that match your search. You can order the items alphabetically by clicking on the column header.
  1. Click on the item in the Name column to open the Summary tab for that item.

If you have a large number of items, you can use the filter.

Choose the filter type, with options Contains and Starts with. Enter the text that you want to match in the column, then click Filter.

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Introducing Snap XMP https://www.snapsurveys.com/support-snapxmp/snapxmp/an-introduction-to-snap-xmp-2/ Mon, 09 Sep 2024 13:45:19 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=12289 This video introduces Snap XMP showing you the different components in our survey software:

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This video introduces Snap XMP showing you the different components in our survey software:

  • Snap XMP Desktop – a Windows PC app, including standard survey templates, and the option for paper scanning
  • Snap XMP Online – an online app for designing and running your surveys in a browser
  • Snap Offline Interviewer – an Apple, Android or Windows app used for face-to-face interviewing

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Getting started with Snap XMP Online (video) https://www.snapsurveys.com/support-snapxmp/snapxmp/getting-started-with-snap-xmp-online/ Wed, 03 Jan 2024 16:34:24 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=10912 Learn how to quickly create a survey using our Customer Satisfaction survey template, one of a range of templates supplied with Snap XMP to help build your survey. This video also shows how to publish and start interviewing. Once you receive responses, you can analyse the data with the reports that are available automatically in […]

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Learn how to quickly create a survey using our Customer Satisfaction survey template, one of a range of templates supplied with Snap XMP to help build your survey. This video also shows how to publish and start interviewing. Once you receive responses, you can analyse the data with the reports that are available automatically in every survey.

Related help

Setting up a new survey

Inserting your questions

Adding survey logic

Publishing your completed questionnaire

Viewing the reports

Related videos

Questionnaire Design in Snap XMP Online

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Setting up new Snap XMP Online accounts https://www.snapsurveys.com/support-snapxmp/snapxmp/setting-up-new-snap-online-accounts/ Tue, 11 Jul 2023 12:58:36 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=9596 To share a survey with interviewers or results with analysts, you will need to assign them permissions to the survey or folder. This means that each person you want to be an interviewer or an analyst must have their own Snap Online account. If they do not already have an account created in Snap Online, they can […]

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To share a survey with interviewers or results with analysts, you will need to assign them permissions to the survey or folder. This means that each person you want to be an interviewer or an analyst must have their own Snap Online account. If they do not already have an account created in Snap Online, they can create an account with the associated permissions.

Click on the link for the type of Snap Online account that you want, this will show details on how to create the account. When creating the account make sure to use the links for the correct server, that is either the UK server or the US server.

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Features list comparing Snap XMP products https://www.snapsurveys.com/support-snapxmp/snapxmp/features-list-comparing-snap-xmp-products/ Thu, 29 Jun 2023 08:33:49 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=9309 This list of features compares those features available with the full Snap XMP suite of products, including Snap XMP Desktop, Snap XMP Online and Snap XMP Offline Interviewer to the feature when only using the online products Snap XMP Online and Snap XMP Offline Interviewer. Create Dynamic, Engaging Surveys Getting started Product Feature Full Snap […]

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This list of features compares those features available with the full Snap XMP suite of products, including Snap XMP Desktop, Snap XMP Online and Snap XMP Offline Interviewer to the feature when only using the online products Snap XMP Online and Snap XMP Offline Interviewer.

Create Dynamic, Engaging Surveys

Getting started

Product FeatureFull Snap XMP suiteSnap XMP Online only
Use the templates provided and automatically create editions for PC, tablet, smartphone and paperYesYes
Select from the wide choice of question styles – drop down, drag and drop, carousels, grids, single response, multiple response, quantity, text, time, date, free-text and semantic scalesYesYes
Access the question libraryYes
Adding additional languages to multi-language questionnairesYes
Use multi-language templatesYesYes
Use the Editor in Snap Online to both create surveys from scratch and make changes on the moveYesYes
Automatic synchronisation at all times between Snap Online and Snap DesktopYesN/A
Collaborate with colleagues by sharing both individual surveys and folders containing multiple surveysYesYes

Add Visual questions

Product FeatureFull Snap XMP suiteSnap XMP Online only
Answer sliders, including smiley sliders and quantity slidersYes
Drag and drop ranking and categorizing questionsYesYes
Clickable images such as star ratings, UK and US regional mapsYes
Carousel grid questionsYesYes
Add multimedia video or sound clipsYes
Use a calendar input for date responsesYesYes
Add a keypad for numeric and a keyboard for alphanumeric responsesYes
Add a digital clock for time responsesYesYes

Enhance the Response controls

Product FeatureFull Snap XMP suite Snap XMP Online only
Make questions optional or mandatoryYesYes
Specify a minimum or maximum number of answers for multi-choice style questionsYesYes
Specify character limit and character format for answers given to open ended questionsYesYes
Rank items according to order of preferenceYesYes
Calculate values and store totalsYesYes
Reorder code labels into alphabetical sequence YesYes
Create custom format patterns to customize editing of data inputYes
Use patterns to ensure data accuracy, e.g. for US ZIP codes and UK postcode, or for email addressesYesYes
Add exclusivity of answers for multiple response questionsYesYes
Auto answer questions if masking leaves only one answer choiceYesYes

Add Question routing / Skip patterns

Product FeatureFull Snap XMP suiteSnap XMP Online only
Skip to a subsequent question depending on answerYesYes
Skip to a subsequent question regardless of answerYesYes
Show routing instructions on the questionnaireYesYes
Conditionally show question/text fieldsYesYes

Randomize elements of the questionnaire

Product FeatureFull Snap XMP suite Snap XMP Online only
Randomly order answer codesYesYes
Randomly order questions in a grid, such as rating scale questionsYesYes

Mask individual Answers

Product FeatureFull Snap XMP suite Snap XMP Online only
Dynamically mask answer choices based on earlier replies givenYesYes
Permanently mask answer choices (e.g. for “Not Applicable” in rating grid)YesYes
Auto answer questions if masking leaves only one answer choiceYesYes

Text substitution / Piping

Product FeatureFull Snap XMP suiteSnap XMP Online only
Feed answers given to single response questionsYesYes
Feed answers given to multiple response questionsYesYes
Feed answers given to open style questionsYesYes
Feed answers into questions areas of a grid (rating/matrix/style)YesYes

Add your own Branding and Design

Product FeatureFull Snap XMP suiteSnap XMP Online only
Custom URLsYesYes
Custom HTML snippetsYes
Customise warning and error messagesYes
Use images in place of text for question and answer labelsYesYes
Background imagesYes
Variety of formatting options (e.g. Custom colours on buttons)Yes
Supports most image formats (e.g. JPEG, GIF, PNG, Bitmap)YesYes

Link to an External Database

Product FeatureFull Snap XMP suiteSnap XMP Online only
Pre-populate the survey with known information, such as address, name or demographic infoYesYes
Route questions based on information from a databaseYesYes
Automatically update your database with new or amended informationYes
SQL and MS Access databases supported in addition to Excel filesYes
Automatically display questionnaires in a participant’s preferred language (or give the option to choose a language)YesYes

Share your questionnaire content

Product FeatureFull Snap XMP suiteSnap XMP Online only
Drag and drop questions from other surveysYes
Build your own question libraries in any languageYes
Export/import question and answer text for easy translationYes
Clone existing surveysYesYes
Collaborate with colleagues to share both surveys and foldersYesYes

Advanced Features in Questionnaire Design

Product FeatureFull Snap XMP suite Snap XMP Online only
Survey format automatically optimised for desktop PC, browser, tablet and smartphoneYesYes
Drag-and-Drop facility to turn grid questions into a more interactive and engaging formatYesYes
Incorporate calculations into a surveyYesYes
Count the number of characters for open style questionsYes
Specify a web page to go to after submittingYesYes
Participants can attach their own files such as a CV, a photo or a signatureYesYes
Record audio responses to sections of a surveyYes
Send email alerts, triggered in the event of a specific reply or repliesYes
Add page countdown timers, perfect for quizzes and timed tests Yes
Create a WC3 accessible versionYesYes
Add placeholder textYes
Place questions side by side with either a compound grid or inline questionsYesYes

Distribute Questionnaires and Collect Data

Preparation of paper surveys

Product FeatureFull Snap XMP suite Snap XMP Online only
Print paper questionnaires in a range of layouts and sizes, including bookletYesYes
Preprint unique ID or reference numbers on individual questionnairesYes
Preprint address information to fit window envelopesYes

Schedule the Interview Process

Product FeatureFull Snap XMP suiteSnap XMP Online only
Automate interview start and finish datesYesYes
Schedule SMS or email invitations and remindersYesYes
Link to an external file of ParticipantsYesYes
Personalise invite and reminder text with fields from an external databaseYesYes
Send invite and reminder messages as plain text, HTML email or SMS textYesYes
Send with custom name to reflect your organization’s brandingYesYes
Include “Opt out” for invite and reminder messageYesYes
Allocate secure participant logins (permitting single or multiple survey completions)YesYes
Specify unique survey list for individual mobile devices or interviewersYesYes
Monitor the Audit log for details of all changesYesYes

Collect the replies – Online and offline

Product FeatureFull Snap XMP suite Snap XMP Online only
Collect responses from web based surveys as well as data captured for offline surveys on tablets and smartphonesYesYes
Save fully completed questionnaires as well as partial repliesYesYes
Ability to review partial dataYesYes
No limits on the amount of free-text collectedYesYes
View responses in either Snap Online or Snap DesktopYesYes
Ability to attach documents and photos to completed surveysYesYes
Encrypt survey data on mobile devices and during transmissionYesYes
Facility to record time, date for each interviewYesYes
Geolocation facility to record location coordinates for each interviewYes
Pre-populate questions with data from an external databaseYesYes
Send responses from a survey into another surveyYesYes

Collect the replies – Scanning of paper questionnaires

Product FeatureFull Snap XMP suite Snap XMP Online only
Optical Mark Recognition (OMR) for tick box questionsYes
Optical Character Recognition (OCR) for pre-printed character recognitionYes
Intelligent Character Recognition (ICR) for hand written responsesYes
Scans single and double sided paper surveysYes
Special paper is NOT requiredYes
Calibration and deskew capabilityYes
Automatic re-orientation of incorrectly scanned pagesYes
Works with network-attached as well as PC-attached scannersYes
Preprinting of data from database on paper surveys is supportedYes
Automatic recognition of multiple choice replies, numbers as well as written handprinted textYes
Automatic recognition of both altered and crossed-out repliesYes
Automated reporting of case status (i.e. scanned, detected or cleaned)Yes
Verify accuracy of data entryYes
View data entry statistics (e.g. accuracy, cases input per minute)Yes
View interview statistics (e.g. time, duration)Yes
Edit individual cases in Snap DesktopYes
Opt to spell-check free text responses Produce Scanned Image Report of scanned free-text repliesYes

Advanced features in Data Collection

Product FeatureFull Snap XMP suiteSnap XMP Online only
Generation of a QR code for each designed surveyYesYes
Set up Group Questionnaires, where participants repeatedly complete the same questionnaire, but with a different subject each time (e.g. Course and Instructor evaluations or 360 surveys)YesYes
Add quota controls and screen outsYes

Powerful Analysis and Intelligent Reporting

Analysis as Survey reports

Product FeatureFull Snap XMP suite Snap XMP Online only
Questionnaire Report – a top-level summary of results that’s available for every surveyYesYes
Summary Report – view the results in more detail – available for every surveyYesYes
Summary Tables – view the results in tables, easily add a standard break – available for every surveyYesYes
Summary Dashboard Report – dashboard style view of the summary reportYesYes
Scanned Image Report – to present an exact image of all scanned free-text repliesYes
Smart Reports – create dynamic and repeatable Smart Reports, tailored specifically to the readerYes

Analysis as tables and charts

Product FeatureFull Snap XMP suiteSnap XMP Online only
Create frequency tablesYesYes
Create crosstab tablesYesYes
Include multiple breaks in crosstab analysesYesYes
Include/exclude missing values (e.g. ‘No Reply’) in percent calculationsYesYes
Multiple chart styles, including bar, pie, line and radar – all fully customisableYesYes
Word Clouds to summarize text responsesYesYes
Produce a printed list of text responsesYesYes
Filter results to find out how different groups answered specific questionsYesYes
Contextualised analysis to provide individual report to the unique perspective of the reader.YesYes
Reorder and simplify your data, e.g. combine ‘Good’ and ‘Very good’ responses in a rating scale in a single new category – ‘Positive’Yes
Add weighted responsesYes
Apply RIM weightingYes
Incorporate mean scoringYes
Overlay images with survey results, e.g. regional mapsYes
Analyse by date – specify date periods, e.g. week, month, quarter, year or by day, day of the week, day of the monthYesYes
Analyse by time – specify time periods, e.g. hour, minute, secondYesYes
Analyse by format – e.g. multi-mode and multi-language versionsYesYes
Show results in context – e.g. to compare satisfaction scores for one rated service against the combined results for all other rated servicesYes
Comparative and historical benchmarking in the form of tables and chartsYes

Analysis with Statistical testing

Product FeatureFull Snap XMP suite Snap XMP Online only
Mean, Mode, and MedianYesYes
Minimum, Maximum and RangeYesYes
QuartilesYesYes
Gap analysisYes
Standard Deviation, Variance and Standard ErrorYesYes
Average absolute deviation to standard statisticsYesYes
Sample standard deviation (N-1)YesYes
Sample varianceYesYes
Factor analysisYes
Cluster analysisYes
Z test / T test / U testYes
Skewness and KurtosisYesYes

Smart Reporting

Product FeatureFull Snap XMP suite Snap XMP Online only
Automate the production of large scale reports for readers at all levelsYesYes
Consistent branding, layout, and wordingYesYes
Provide logins for clients and colleagues to monitor survey results onlineYesYes
Output reports as PDFsYesYes
Use context to tailor reports or report batches for specific recipientsYesYes
Apply data filters to one-off Smart Reports and report batchesYesYes
Text and values from analyses inserted into report commentaryYes
Identification of high and low performing service areasYes
Recommendations for improvements and action plansYes
Benchmarks for comparison to internal, external or historical dataYes
Conditional inclusion of specific analyses, commentary or sectionsYes

Database links

Product FeatureFull Snap XMP suite Snap XMP Online only
Automatically import data from a database – including Excel spreadsheet, MS Access database, Triple-S, SPSS and SQL databasesYes
Automatically import data from a Snap surveyYes
Automatically export data to a database – including Excel spreadsheet, MS Access database, Triple-S, SPSS and SQL databasesYes
Automatically export data to a Snap surveyYes
Join multiple surveys that have the same participants but different questionsYes
API – Get survey status, export responses, getting just the latest each time. Add, edit, delete participantsYesYes

Share results with colleagues/associates

Product FeatureFull Snap XMP suiteSnap XMP Online only
Include results from paper surveys in online reportsYesYes
Individual Online accounts with appropriate permissions to access surveys / analysis / reportsYesYes
Publish results as HTML for online viewingYesYes
Copy and paste to Microsoft Office and other software packagesYesYes

Help and Support

Product FeatureFull Snap XMP suite Snap XMP Online only
HelpDesk – UK, Europe, APAC, US and CanadaYesYes
Training – Courses covering every aspect of the survey processYesYes
Resources – Worksheets, Webinar, How-To VideosYesYes

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5 Steps guide https://www.snapsurveys.com/snap-xmp-resources/5-steps-guide.pdf Tue, 16 May 2023 14:41:49 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=9247 The post 5 Steps guide appeared first on SnapSurveys.

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Snap XMP Online tutorial https://www.snapsurveys.com/e-learning/snap-xmp/getting-started-snap-online Wed, 13 Jan 2021 10:29:58 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=3824 The post Snap XMP Online tutorial appeared first on SnapSurveys.

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Adding survey logic https://www.snapsurveys.com/support-snapxmp/snapxmp/adding-survey-logic-2/ Mon, 06 Jul 2020 09:31:03 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=1077 Adding Routing In your questionnaire you can choose when it is necessary to show a question depending on which answers the respondent has selected. This is called Routing. Ask this question if In the example questionnaire, there are two questions, Q5 and Q6, where the second question should only be asked if the respondent selects […]

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Adding Routing

In your questionnaire you can choose when it is necessary to show a question depending on which answers the respondent has selected. This is called Routing.

Ask this question if

In the example questionnaire, there are two questions, Q5 and Q6, where the second question should only be asked if the respondent selects Yes in the first question.

Here, Q5 asks the respondent whether they would like further information. They can choose to answer Yes or No. If they answer Yes, then Q6 is displayed, and asks which information they would like to receive, otherwise the respondent skips Q6.

Question for routing
Multi Choice question for routing

This can be done by setting routing on Q6.

  1. From the Routing menu select the RoutingIcon.PNG icon on the Ask this question if item.
  2. This shows the Manage pre-condition routing dialog where you can enter the routing expression.
  3. Click on routing expression… in the text box and type Q5=1. This routing rule means that Q6 will be shown if Q5 has the first value selected. In this case, when Yes is selected. Further details on routing rules can be found in Routing rules expressions.
Manage pre-condition routing
  1. Set the scope to Apply to this Q only. The scope sets whether the routing expressions are applied to each question or to all questions. When a respondent selects Yes in Q5 then Q6 will be asked.
  2. Click OK.
  3. The routing information is shown in the Routing side menu.
Routing side menu showing the routing applied to the selected question

Routing on Other response

Question 6 is a Multi choice question with the last answer as “Other”. The Other response text box should only be displayed when the answer Other is selected.

  1. From the Routing menu select the RoutingIcon.PNG icon on the Ask this question if… item.
  2. This opens a Manage pre-condition routing dialog where you can enter the routing expression.
  3. Q6a is the question number for the Other response section of question 6. Click on the Q6a expression text box and type Q6=5. This routing rule says that Q6a is only shown when the fifth value in Q6 is selected. In this case, when Other is selected. Further details on routing rules can be found in Routing rules expressions.
Manage pre-condition routing
  1. Click OK to save the routing.
  2. The routing information is shown in the Routing side menu. The routing for both Q6 and Q6a are shown.
Ask this question if routing

Adding Validation

You can validate the maximum length of a free format text question, such as an Open Ended or Other Response question. The maximum length can be changed using the Validation & Masking menu.

  1. Click in a free format text area, such as an Open Ended, Open Series or Other Response question.
  2. Select Validation & Masking in the Build side menu.
  3. In the Validation section, click in the Max length text box and set it to the maximum length.
Validation Max Length

Changing the look of the questionnaire

The Questionnaire properties are found in the Build side menu. Selecting this shows the list of properties that can be changed. The settings from the Default Template are shown here.

The Interview Title is the heading displayed when interviewing and on the analysis reports. You can change this to something relevant for your survey.

  1. Click on the Interview Title text box
  2. Select the text and type “Events Feedback Survey”.
Set the Interview title

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Setting up a new survey https://www.snapsurveys.com/support-snapxmp/snapxmp/setting-up-a-new-survey/ Fri, 03 Jul 2020 09:41:16 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=863 Create a folder to organize your survey You can create a new folder in the Summary section of Your work. Adding a new survey A new survey is created in Your work or an existing folder. Although you can create your survey in Your work it may be easier to manage your surveys if they […]

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Create a folder to organize your survey

You can create a new folder in the Summary section of Your work.

  1. Navigate to the Summary section in Your work.
  2. Click the New folder button to create a new folder.
New folder
  1. This shows the New folder dialog box where you can type the folder name.
  2. Click the Create folder button.
Create the new folder
  1. This adds the new folder to the folder hierarchy in the Your work side menu and displays the new folder’s Summary section.
Your work Summary tab

Adding a new survey

A new survey is created in Your work or an existing folder. Although you can create your survey in Your work it may be easier to manage your surveys if they are in an easily identifiable folder. You can move the survey to another folder using drag and drop in the Your work side menu.

  1. Select the folder where you want to create the new survey. In this example, that’s the new folder called Conference surveys.
  2. Click on the New Survey button in the Summary page.

This shows a list of one or more survey templates to choose from.

Selecting a survey template

The survey template creates an initial layout for your questionnaire. This can include questions, formatting and your organisation’s branding.

Snap XMP comes with a number of pre-defined survey templates. You may also see other survey templates that are specific to your organisation.

  1. Select the Blank Template supplied with Snap.
Select the survey template that the survey will be based on
  1. Click Next.
  2. In Survey name, enter a name for the new survey.
Enter the survey details in the New survey dialog
  1. Click the Create survey button. This creates the survey and opens it in the Build section ready to start building your questionnaire.

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Publishing your completed questionnaire https://www.snapsurveys.com/support-snapxmp/snapxmp/getting-started-testing-your-questionnaire/ Wed, 01 Jul 2020 08:20:32 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=738 Now the questionnaire is complete you can test it to ensure no errors have been made in the design process. You can enter test cases into the questionnaire to check that the questions, routing, validation and look of the questionnaire behave in the way you want. You should test all aspects of your questionnaire. If […]

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Now the questionnaire is complete you can test it to ensure no errors have been made in the design process. You can enter test cases into the questionnaire to check that the questions, routing, validation and look of the questionnaire behave in the way you want.

You should test all aspects of your questionnaire.

  • Check the format of each question. For example, the font and text colour.
  • Test the question response for every question. For example, if you have set up a question that allows more than one answer check that you can enter multiple answers. If you have a question that requires a single answer, check that you cannot enter multiple answers.
  • Test the routing of the questionnaire to make sure that the correct questions are displayed according to the responses given. For example, check that the Other response text box is displayed when the associated choice is selected in a Multiple Choice question.
  • Test the validation. For example, check that the correct number of characters can be entered.
  • Test the patterns. For example, check that a valid email address can be entered when the question’s pattern is set to email address and an invalid one cannot.

If you make any changes to the questionnaire, you should repeat the testing process.

First, the questionnaire has to be published in Snap XMP Online.

Publishing your survey for the first time

Your questionnaire is now ready for publishing. The publishing process creates web pages that run a survey in a web browser. When the Collect tab is selected the Overview is shown by default. This shows the status of the survey and is where you publish the survey.

  1. Click the Collect tab and go to the Overview section.
  2. Click the Publish current version button to publish your survey.
Publish current version button
  1. You will be asked to confirm that you want to publish. Click OK to publish the survey.

When you have published your survey the Overview now displays further information with sections for

  • Overview displays the current survey status.
  • Paper Interviews contains a PDF download.
  • Web Interviews shows the details for online interviewing.

Publishing an updated version of your survey

Sometimes you will need to change a questionnaire after it has been published. The updated questionnaire needs to be republished to ensure that the respondents are completing the latest version.

  1. From the Collect section navigate to the Settings side menu.
  2. In the Overview heading a warning message is shown when the questionnaire has been changed after it was last published. This means that the latest questionnaire is not the same as the published questionnaire that the respondents are currently completing.
Warning message that the survey has changed after publishing
  1. Interviewing needs to be paused before the survey can be published with the latest questionnaire. Click Pause interviewing.
  2. The interviewing is now paused, and you can see the Publish current version button. Click on the Publish current version button to publish the latest version of the questionnaire.
  3. After you have published your survey’s latest version the message indicates that the most recent version of the survey is being used for interviewing. Click Resume interviewing to restart the interview process.

Previewing the published survey

Previewing the published questionnaire allows you to check how the questionnaire appears in the web browser, enter a number of test responses and try out the routing and validation. These test responses will not be saved or affect the survey data responses.

You can test the published survey

  • prior to starting interviewing
  • after interviewing has started when the survey is live
  1. From the Collect section navigate to the Settings side menu.
  2. Scroll down to the Web Interviews heading, if necessary.
  3. Click the Launch preview button. This opens the questionnaire in a new web browser tab.
  4. This starts with a notice that this is a survey preview and responses entered in the preview will not be saved and will not affect the survey results.
  5. Click the message” I understand – start the preview” to proceed.
  6. The preview starts the currently published questionnaire, and you can enter some test responses to check your questionnaire.
  7. If you need to make any changes, you can update the questionnaire and publish it again.

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Inserting your questions https://www.snapsurveys.com/support-snapxmp/snapxmp/inserting-questions/ Wed, 17 Jun 2020 15:32:10 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=243 Once you have created your new survey, Snap XMP Online displays the Build section of the questionnaire where you design your questionnaire. In the Build section you can Inserting a question When you create a questionnaire, some questions may be automatically added depending on the template chosen. The Insert question menu shows the list of question styles that you can […]

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Once you have created your new survey, Snap XMP Online displays the Build section of the questionnaire where you design your questionnaire.

In the Build section you can

Inserting a question

When you create a questionnaire, some questions may be automatically added depending on the template chosen. The Insert question menu shows the list of question styles that you can include.

Once you have selected a question style from the Insert question side menu, there are two ways to insert a question.

  • Double click

This will insert the new question after the currently selected question in the questionnaire. If no question is selected, the new question is inserted at the end of the questionnaire.

  • Drag and drop

As you drag the question over the questionnaire you will see a Drop here message that shows you where the question will be placed.

Question Toolbar

When you select a question in the Online Designer, you will see the Question toolbar that lets you edit the question. The information shown on the toolbar depends on the question style selected.

You can see the type of question in the drop down on the Question toolbar. The example below is a Single Choice question.

Toolbar Icons
Description
ToolbarRouting.pngClick to open the Routing side menu for the current question.
ToolbarValidation.pngClick to open the Validation &Masking side menu for the current question.
ToolbarClose.pngClose the Question toolbar. Click on the question to open the Question toolbar again.
ToolbarShowHide.pngClick to toggle the visibility of the question for the current edition of the questionnaire.
ToolbarDelete.png
Click to delete the question.
ToolbarMore.pngClick to open the More menu which gives further actions.

More menu

Clicking the ToolbarMore.png button on the Question toolbar displays the following menu.

Menu Item
Description
MoveMove the question to another position in the questionnaire. Choose where to paste the question by selecting the relevant paste button. Click Abort Paste on the Questionnaire edit menu bar to cancel the operation.
Copy
Copy the question to another position in the questionnaire. Choose where to paste the question by selecting the relevant paste button. Click Abort Paste on the Questionnaire edit menu bar to cancel the operation.
Manage visibility
Display the Manage visibility dialog where you can set whether the question is shown or hidden for all the available editions.
Show other response
This is available for single-choice or multiple-choice questions. When you click this, it inserts a label and a text input field that allows the respondent to enter free format text. This allows the respondent to enter an answer that is not included on the list.
Show footnote/
Hide footnote
Toggle the footnote to show or hide. The footnote is shown below the question and can contain additional information to the question.
Compound with grid above
Available when there are two consecutive grid questions that can be merged to create one compound grid.
Reset all grid rows to default style
Remove formatting on the grid and return it to the default style. This does not alter other changes such as number of Options or Rows.

Question Styles

There are a large number of question styles provided with Snap XMP Online. You can find out more information on each question style by clicking the links.

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Returning to the Home Page https://www.snapsurveys.com/support-snapxmp/snapxmp/returning-to-the-home-page-2/ Wed, 17 Jun 2020 08:17:43 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=226 Click the Welcome message or the Snap Surveys logo to return to the Home page at any time. This option is located on the Snap XMP Online banner. If you cannot see the Snap XMP Online banner, you may be in the full screen view. Click to toggle to the normal view.

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Click the Welcome message or the Snap Surveys logo to return to the Home page at any time. This option is located on the Snap XMP Online banner.

If you cannot see the Snap XMP Online banner, you may be in the full screen view. Click Maximize button to toggle to the normal view.

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Accessing help https://www.snapsurveys.com/support-snapxmp/snapxmp/accessing-help/ Tue, 16 Jun 2020 14:31:34 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=198 Click the Help option to access the online help at any time. This option is located on the Snap XMP Online banner. If you cannot see the Help option, you may be in the full screen view. Click to toggle to the normal view.

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Click the Help option to access the online help at any time. This option is located on the Snap XMP Online banner.

If you cannot see the Help option, you may be in the full screen view. Click Maximize button to toggle to the normal view.

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Logging out https://www.snapsurveys.com/support-snapxmp/snapxmp/logging-out/ Thu, 14 May 2020 14:55:13 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=32 Click the Log out option to log out at any time. This option is located on the Snap XMP Online banner. After you log out you will be taken back to the Log in page. If you cannot see the Log out option, you may be in the full screen view. Click to toggle to the normal […]

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Click the Log out option to log out at any time. This option is located on the Snap XMP Online banner.

Log out icon

After you log out you will be taken back to the Log in page.

If you cannot see the Log out option, you may be in the full screen view. Click Maximize button to toggle to the normal view.

The timeout period in Snap XMP Online is set to 20 minutes. If there is no activity on your account for this length of time you will automatically be logged out. If you are on a shared computer your account can be accessed during this timeout period if you do not log out.

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Viewing Your work https://www.snapsurveys.com/support-snapxmp/snapxmp/your-work/ Thu, 14 May 2020 14:44:08 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=29 When you log in to Snap XMP Online you are shown an overview of Your work. This is the place where you can view and manage your surveys, survey templates and folders.   When you log in to Snap XMP Online for the first time Your work will be empty. Snap XMP Online is split […]

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When you log in to Snap XMP Online you are shown an overview of Your work. This is the place where you can view and manage your surveys, survey templates and folders.  

When you log in to Snap XMP Online for the first time Your work will be empty.

Snap XMP Online is split into two sections

  • a side menu that changes view depending on the current item selected
  • an overview area where you can edit your work
Areas in Your work

Selecting Your work or any folder displays the Summary tab, where there are two actions available.

Summary tab with New survey and New folder buttons
ActionDescription
New surveyCreate a new survey in the current folder. On Creation you will be taken to the Build page for that survey. Click on the Summary tab to return to the survey’s Summary and Share tabs in Your work.  
New folderCreate a new folder that is located within the current folder

Four side menu items are available; three are always shown and one is optional.

Side Menu itemDescription
Your workAn overview of the surveys, folders and templates that you own. Select a folder, survey or template name to show the contents in the Summary page.
Recent itemsLists the recent surveys or templates that you have worked with in date order with the most recent at the top. You can click on a link to take you to that item’s Summary page.
Your accountThis contains two items, Summary and Audit Log. Summary shows your account details and is where you can change your password and edit your details. The Audit Log contains a time stamped log of your account activity, showing the most recent activity first.
Shared with youShows a list of those resources that another user has shared with you. This will only be shown when you have some shared resources.

Folder Summary

When folders, surveys and survey templates have been added to Your work it will look similar to the screenshot below. This example shows a top level folder, called Demo folder that contains one survey, called Conference survey.

When Demo folder is selected in the Your work side menu, the Summary tab shows a list of the folder’s contents. In this example, the Conference survey is listed.

Folder showing the list of surveys in the folder
IconColumnDescription
 NameThe name given to the survey, folder or template.
 PropertiesThe properties of the folder, survey or template. For a folder this shows a count of number of folders, surveys and templates in that folder. For a survey this shows the interviewing status and the number of responses. A template has the property Questionnaire template.
Bin iconDelete            Clicking on the bin icon will delete the selected folder, survey or template. You will be asked to confirm that you want to delete the folder, survey or template.

Survey summary

Selecting a survey in Your work displays the Summary page, which contains an overview of the survey.

Survey summary tab

There are three actions on the Summary page.

ActionDescription
BuildThis takes you to the survey’s Build page where you can edit the questionnaire. You can add, remove and edit the variables in the survey.
CollectThis takes you to the survey’s Collect page where you can publish the survey, set an interview schedule and manage participants and responses.
AnalyzeThis takes you to the survey’s Analyze page where you can analyze and run reports, tables and charts using the response data. The reports, tables and charts need to be set up first in Snap Desktop for the survey. You can also apply filters and contexts to the data.

Full Screen View

The Snap XMP Online pages are maximized using the Maximize button button. This feature gives you a larger area to work with your surveys.

Click Maximize button to toggle between the normal view and the full screen view. The normal view shows the Snap Surveys banner across the top of the web page.

You can show or hide the side menu by clicking on the arrow in the vertical separator at the left hand side of the overview area.

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Logging in https://www.snapsurveys.com/support-snapxmp/snapxmp/logging-in/ Thu, 14 May 2020 14:31:21 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=27 The first step to using Snap XMP Online is logging in.  You will need Single session log in Users logging in to Snap Online are limited to a single session at any one time. This means that when a user logs into Snap Online on one device, they cannot log in via another device at […]

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The first step to using Snap XMP Online is logging in.

 You will need

  • The Snap XMP Online web address. This is supplied by Snap Surveys or your own system administrator, depending on whether you are using Snap Surveys servers or your organisation’s on-premises server.
  • An email address that you are going to use to log in to Snap XMP Online.
  • Your password. When you are logging on for the first time, this may be a temporary password provided by Snap Surveys or your own system administrator.

Single session log in

Users logging in to Snap Online are limited to a single session at any one time. This means that when a user logs into Snap Online on one device, they cannot log in via another device at the same time. It also means that a user cannot log into different browsers on the same device at the same time. If this happens the user will see a message telling them they have another session running, and if they continue, they will be logged out of the other session.

Please note that multiple devices can be logged into Snap Offline Interviewer with the same account. You can also be logged into Snap Online and Snap Desktop at the same time.

How to log in

Once you have all the information you need, follow these instructions to log in.

  1. Open a web browser and enter the Snap XMP Online web address. You will see a Log in to Snap XMP Online dialog as shown.
  1. Enter your email address and click Next.
  1. Enter your password then click Log in.
  2. If you are logged into another session you will see a message alerting you that you will be logged out of the other session, if you continue. Click Continue to log in and Cancel to remain logged in the other session.
  1. After you have logged in, you can access your Snap XMP Online account.

If you have forgotten your password, click Reset password and follow the instructions. When you log in for the first time we recommend that you change your password.

Once you have successfully logged in to Snap XMP Online, the first page shown is the Your work summary where you can view Your work.

When you have finished working you will want to log out.

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What Snap XMP Online does https://www.snapsurveys.com/support-snapxmp/snapxmp/what-snap-online-does/ Thu, 14 May 2020 14:24:17 +0000 https://www.snapsurveys.com/support-snapxmp/?post_type=epkb_post_type_1&p=25 Snap XMP Online is a web based application that enables you to create and manage surveys. There are four stages in Snap XMP Online that guide you through the process of managing your survey. Your Work This is the first stage that you see in Snap XMP Online, where you can Build Once you have […]

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Snap XMP Online is a web based application that enables you to create and manage surveys.

There are four stages in Snap XMP Online that guide you through the process of managing your survey.

Your Work

This is the first stage that you see in Snap XMP Online, where you can

  • use online surveys created in Snap XMP Desktop and synchronise updates between Snap XMP Desktop and XMP Snap Online
  • start creating your new survey using pre-built survey templates
  • edit existing surveys
  • add folders to organize your surveys
  • share your surveys and folders with other people
  • see surveys that are shared with you

Build

Once you have created a survey the next step is to build your questionnaire. This is done in the Online Designer, where you are able to

  • insert different types of questions
  • apply routing to show or skip questions when necessary
  • add validation to make sure the correct data format is entered
  • apply masking to show or hide answers based on preceding questions
  • format the way your questionnaire will look
  • test your questionnaire using the preview facility

Collect

When you have your questionnaire ready to send out to participants, you can move on to the Collect section. Here you are able to

  • prepare to start the interview process by publishing your questionnaire
  • customize the survey URL link for web based questionnaires
  • view and manage participant lists
  • download a PDF file to print paper copies of the questionnaire
  • manage your responses

Analyze

Once you start collecting the response data, the Analyze feature enables you to

  • analyze your results
  • apply filters and contexts
  • run reports
  • run tables and charts that have already been created in Snap XMP Desktop

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